Services

5 PILLARS OF

SERVICES

QUALITY AUDITS - Front & Back of the House

Do you know what happens to your Clients when you are not around...?

  • Your Standards are maintained?
  • Your Standards can be measured?
  • Your Standards are clearly defined?
  • Do you have SOP's for your business?

We Evaluate your entire property

Quality  Control DETECTION

Nowadays hotels, clubs and restaurants - all Hospitality service providers must maintain the highest level of Quality.

This is indispensable to fulfill Clients expectations and to deliver memorable “Experiences”!


Large Hotels, medium size Resorts, small boutique hotels, B&B’s — at the beach, city or mountain — also clubs and restaurants, all of them, will benefit from this tools!

This is the only way the Clients will come back to your property!

HUMAN RESOURCES DEVELOPMENT

Coaching & Training your Staff - from kitchen to maintenance -  for the Independent Hotel, Resort and Restaurant.

Your most Valuable Asset, requires constant attention and development - Hospitality training Modules for Adults!

Conferences:

High Energy session, every body gets involved! 1day/4 hrs., specially for large crowds.


Coaching Sessions:

One to One - for the Owner, General Manager and for the  Department Heads.


Learning Circles:

The tool for Supervisors growth! Creative solutions for problem solving or, to investigate new Topics in the hotel industry or, to develop new skills, etc. For 3 days we work  with 5, 7 or 9 members of the hotel Team!

Workshops:

We all learn by making things!

"Learn how to" improve the Quality of your hotel from scratch; Creating  new Moments of Truth for the Guest! 2 days/6 hrs. each; intense pace!



Seminars:

Step by Step, small class no more than 20 persons;


Proved learning process:

"I explain, I demostrate; you explain, you demonstrate!"

5 days (1 or 2 weeks)/6 hrs. each day!

PROJECTS: CONCEPT, DESIGN, PRE-OPENING


For your hospitality Project you need lots of Help from defining the Concept to Design, Pre-opening & opening!

 

Our assistance starts - ideally -  at the beginning  of your Project and continues up to the first initial 6 months into the operation, or beyond….


Design:

We provide suggestions, ideas, pros/cons helping you to  move from Vision to Project; evaluating blueprints to match Beauty with Productivity— with special attention to Service and Product Quality including Staff & Guest Flow, for future operational Maintenance and Cleaning concerns.


Construction:

We assess the building construction - weekly Progress Report - for last minute improvement changes, milestones and critical path end date.


Pre-opening:

We receive the buildings from the contractors and proceed with the opening!


Equipment specifications—FF&E and OS:

We specify the best available furniture, equipment, utensils, supplies, disposables are also listed and quantified for your operation.

We develop your Project and define all Nine Areas of PPM

Scope:

We exactly define purpose of the Project;

What IS included and what IS NOT included— in the Project!


Time:

A complete Project calendar, partial and final products—delivery dates for each.


Cost:

Estimation of all costs involved, Project Budget and disbursement dates.


Quality:

Relevant standards defining Terms of Quality; how are we going to met & satisfy Client expectations.


Human Resources:

Who are the internal/external collaborators joining the Project? what are the roles, skills & responsibilities for each?


Communications:

Information to be included in Reports, who generates information, who receives what, how often we deliver; meeting frequency, distribution channels, etc.


Risk:

What risks are out there; threats that we must know of and control, opportunities available, contingency plans developed.





Procurement:

Contracting Terms & Conditions, Quotations, Bids; suppliers contracts, who manages this contracts!.


Integration:

Changes management during the course of the Project, lessons we learnt along the project, integration of all areas.

MANAGEMENT SERVICES


From Owner Representative responsibilities to FULL Management Services for your Hotel, Resort or Restaurant!


We assemble a complete Team

- for your property ONLY -

under the GM Leadership.

We cover the nine basic Disciplines in the Hospitality industry:


  • FB Food & Beverage,
  • MK Marketing & Sales,
  • AC Finance & Accounting,
  • MR Maintenance & Repair,
  • FD  Reception & Reservations,
  • AN Entertainment & Animation,
  • HK Rooms, Laundry & Public Areas,
  • HR Human Resources & Professional Development,
  • GM General Manager, KPIs, SOPs, Quality, 5R,5S, Security, Social Responsibility, Nature conservation,


We develope all tools needed for the succesfully professional management of your property

  • FF&E and OS&E Specifications,
  • Annual Budget,
  • Profit & Loss Statement,
  • Catalog of Accounts,
  • Products Standards,
  • Purchasing Specifications,
  • Policies & Procedures,
  • Cash handling specs,
  • Daily Report for owner & manager,
  • Statistical analysis,
  • Accounts receivable & payable,

 


  • Organization Chart,
  • Staff performance Appraisal
  • Perpetual Retraining,
  • Hardware specifications,
  • Software specifications,
  • Preventive Maintenance,
  • Operations Manuals,
  • Training Manuals,
  • Job Descriptions,
  • F&B Recipes,




  • Marketing Plan,
  • Competition evaluation,
  • Mission & Vision,
  • Logo & Slogan,
  • Web site,
  • Social media presence,
  • Quality Assurance System,
  • Quality Audits program,
  • Property color specs,
  • Uniforms,
  • Landscaping,
  • Interior Decor,


CONSULTING & ADVISORY SERVICES


Consulting services for troubleshooting specific concerns or,

a temporary position Advising the Board of Directors at your hotel

We help in ALL nine Disciplines of Hospitality :


  • FB Food & Beverage,
  • MK Marketing & Sales,
  • AC Finance & Accounting,
  • MR Maintenance & Repair,
  • FD  Reception & Reservations,
  • AN Entertainment & Animation,
  • HK Rooms, Laundry & Public Areas,
  • HR Human Resources & Professional Development,
  • GM General Manager, KPIs, SOPs, Quality, 5R,5S, Security, Social Responsibility, Nature conservation,