1. Hospitality Projects for new or existing properties,

• HP Presentation

We HELP the Entrepreneur -
From the Initial Idea,
To formulate the Concept,
Evaluate the Architectural design,
Supervise construction process,
FF&E and OS&E specifications,
Develop Standards, SOPs. KPIs,
Annual Budget,
Marketing Plan,
Selecting, Hiring and Training the new Staff,
We Lead the Pre-opening and Opening process!We do all this for a new property.Or, for an existing property, when remodeling facilities or, "change management" during “turnaround” to profitability!

2. Human Resources Development:

• HR Presentation

First, we HELP Recruiting, Selecting, Training your Staff,
And later, during the operation of your Hotel or Restaurant,
We Retrain, Coach and Evaluate your department heads and line employees!One of most CRITICAL actions – for each position in your property - is the Individual Task analysis :We teach each employee ALL their Tasks including:
¿Who does it?
¿Where do you do it?
¿When is it done?
¿What do you use to do it?
¿Time to do it?
¿How do you do it?
Standard For this Task
¿Who reviews the completed Task?

3. Temp and Full time Management Services:

• TMS Presentation

Emergencies are, in most cases, unforeseen events, with a negative impact affecting your guest services and profitability.We have “Temp and Full Time management services” as one of our Pillars for Success.If you have a key position absent during vacation, sickness, leave of absence, etc. dont worry...we will cover for your GM, Resident Manager, F. Desk, F&B, Sales Managers until such a person returns to work.Additionally, if you are in search of a Management Team for a full time management contract to lead your property, we are also ready!

4. Front & Back of the House Quality Assurance Audits:

• QA Presentation

Front & Back of the house,
Quality Assurance Audits for Hotels & Restaurants!
Announced or “Incognito” visits,Protect your Hospitality Standards, Quality Service and Product and, confirm that ALL your departments are following the rules …All Audits includes Two Training Activitiesa. Staff Conference: Finding Sub standards & Creating Motivation
b. Executives Workshop: Creativity & Problem SolvingFront of the House Audit:
Reservations, Street Access, Lobby, Front Desk, Public Areas, Rooms, Restaurant, Bar.Back of the House Audit:
Marketing & Sales, Maintenance,
Food & Beverage, Human Resources, Housekeeping, Accounting, Front Desk, Entertainment, GM - Security, Standards, KPIs, 5R,5S,

5. Monthly Advisory Meeting for Operations Troubleshooting:

• AOT Presentation

The Essence of this "Monthly Advisory Meeting" Service is to HELP the Owner, Board of Directors and GM Troubleshooting Operations challenges.MONTHLY MEETING:
The Meeting is in your office or we connect "online" with your Team, anywhere in the World!
We learn about your needs and present solutions on the spot or, depending how complex the situation may take 72 to respond.QUESTIONS & ANSWERS:
Our availability is beyond the Meeting; e Meeting; we are "on call" 24/7/365, on-line, via Zoom or another tool you prefer.We respond to your online queries within 24 hours with 2 or 3 potential solutions; then, after your feedback, and additional "brainstorming" we will decide and recommend the "Best Solution" within the next 24 hours.All together, 48 hours to receive a professional second opinion "how to" resolve your challenges!