STANDARD OPERATING PROCEDURES
WE DO BOTH FOR YOUR PROPERTY!
Nowadays hotels, clubs and restaurants, in fact, all Hospitality service providers must maintain the highest level of Quality.
This is indispensable to fulfill Clients expectations and to deliver memorable “Experiences”!
This is the only way the Clients will come back to your property!
Large hotels, medium size Resorts, small boutique hotels, B&B’s — at the beach, city or mountain — also clubs and restaurants, all of them, will benefit from this tools!
What are the tools available to help management...?
More than 70 Hospitality Modules for training your staff - from kitchen to maintenance - for the Independent Hotel, Resort and Restaurant.
Your most Valuable Asset, requires constant attention and development - Hospitality training Modules for Adults!
High Energy session, every body gets involved! 1day/4 hrs., specially for large crowds.
One to One - for the Owner, General Manager and for the Department Heads.
The tool for Supervisors growth! Creative solutions for problem solving or, to investigate new Topics in the hotel industry or, to develop new skills, etc. For 3 days we work with 5, 7 or 9 members of the hotel Team!
We all learn by making things!
"Learn how to" improve the Quality of your hotel from scratch; Creating new Moments of Truth for the Guest! 2 days/6 hrs. each; intense pace!
Step by Step, small class no more than 20 persons;
Proved learning process:
"I explain, I demostrate; you explain, you demonstrate!"
5 days (1 or 2 weeks)/6 hrs. each day!
For your hospitality Project you need lots of Help from defining the Concept to Design, Pre-opening & opening!
Our assistance starts - ideally - at the beginning of your Project and continues up to the first initial 6 months into the operation, or beyond….
We provide suggestions, ideas, pros/cons helping you to move from Vision to Project; evaluating blueprints to match Beauty with Productivity— with special attention to Service and Product Quality including Staff & Guest Flow, for future operational Maintenance and Cleaning concerns.
We assess the building construction - weekly Progress Report - for last minute improvement changes, milestones and critical path end date.
We receive the buildings from the contractors and proceed with the opening!
Equipment specifications—FF&E and OS:
We specify the best available furniture, equipment, utensils, supplies, disposables are also listed and quantified for your operation.
We exactly define purpose of the Project;
What IS included and what IS NOT included— in the Project!
A complete Project calendar, partial and final products—delivery dates for each.
Estimation of all costs involved, Project Budget and disbursement dates.
Relevant standards defining Terms of Quality; how are we going to met & satisfy Client expectations.
Who are the internal/external collaborators joining the Project? what are the roles, skills & responsibilities for each?
Information to be included in Reports, who generates information, who receives what, how often we deliver; meeting frequency, distribution channels, etc.
What risks are out there; threats that we must know of and control, opportunities available, contingency plans we have developed.
Contracting Terms & Conditions, Quotations, Bids; suppliers contracts, who manages this contracts!.
Changes management during the course of the Project, lessons we learnt along the project and integration of all areas.
From Owner Representative responsibilities to FULL Management Services for your Hotel, Resort or Restaurant!
We assemble a complete Team - for your property ONLY - under the GM Leadership and covering the seven basic Disciplines in the Hospitality industry:
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